Policies

POLICIES AND TERMS

Commitment to transparency and protecting customer rights.
OUR COMMITMENT

Transparency policy - Protecting customer rights

Sales policy

The process for purchasing electric excavators is transparent, with consultation on configurations suitable for each project.

$
99
/Hour
See details
  • Advice on choosing a machine
  • Transparent pricing
  • Signing a sales contract
  • Installation and handover support
For more information, please contact customer support.
Warranty Policy

We are committed to providing genuine manufacturer's warranty and prompt technical support.

$
149
/Hour
Warranty details
  • Warranty from 12 to 24 months
  • Nationwide technical support
  • Genuine parts
  • Support for scheduled maintenance
For more information, please contact customer support.
Shipping Policy

Safe and fast delivery nationwide.

$
199
/Hour
View policy
  • Nationwide delivery
  • Construction site transportation support
  • Delivery time: 1–7 days
  • Check before you receive.
Thông tin chi tiết vui lòng liên hệ bộ phận hỗ trợ khách hàng.
Return and exchange policy

Ensuring customer rights

$
149
/Hour
See return and exchange conditions
  • Return or exchange if there is a technical defect.
  • Fast processing support
  • Inspect the product upon receipt.
  • Instructions for the return and exchange process
For more information, please contact customer support.

We are always ready to assist our customers.

Vietnam Electric Excavator Company is committed to providing genuine products, transparent policies, and prompt support services to ensure maximum benefits for customers throughout the product’s lifespan.

Contact us for consultation.
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Frequently Asked Questions

Frequently Asked Questions about the Electric Excavator Purchase Policy

All electric excavator products come with a warranty of 12 to 24 months, depending on the model and usage conditions.

We provide delivery and transportation services for electric excavators to construction sites nationwide.

Customers can check the condition of the machine and all the necessary documents before taking delivery.

We have a team of technicians to provide maintenance, servicing, and technical advice throughout the product's lifespan.

Customers can contact us via hotline, email, or the contact form on our website for the quickest assistance.